Shipping & Payments

1. Orders – Delivery

1.a Placing an order
The minimum cost of the order is 30 euro. Orders below this amount are not processed. An order is finalized by pressing the “Confirm Order” button from the “Order Confirmation” page. In doing so, the shop is informed for the placing of a new order and its parameters (order number, product, quantity, value, customer data, data delivery)

1.b Cost of order
The total cost of the order determined by the product price including VAT, plus transportation costs and packaging costs if any. The customer is billed by the store for the total cost of the order.

1.c Order delivery
Timely and correct delivery of the order placed by a Customer at the e-shop is the sole responsibility of the shop, which informs the customer by e-mail or other means of communication.

1.d Product Availability
Depending on availability, the delivery of products is made in 2 to 14 working days. KG Guitars’ e-shop is not liable to clients for losses arising from delay in shipment of the order unless a shipping date has been specified via e-mail.

1.e Order Cancellation
For any cancellation of an order, the customer should contact the store by sending an email to or by calling at 2310636283. This feature is offered only before the execution of your order. If the order has been shipped, it can not be canceled.

2. Payment methods
For your convenience, our e-shop offers the following payment methods:

a) Cash on Delivery

b) Making a deposit or payment to the following bank accounts:

ACCOUNT NO. 224/403104-01
IBAN GR15 0110 2240 0000 2244 0310 401

c) Credit or Debit card (Visa, Mastercard) through Paypal

3. Shipping & Returns

3.1 Shipping Methods
Our e-shop uses the Speedex Courier and Geniki Taxydromiki service for shipping. Shipping is free for orders of 200 euros or more, only in Greece. The time of delivery by courier to Greece is one to two business days. The shipping cost is calculated from the weight of the order. For product orders over 200 euro which are eligible for free shipping, Cash On Delivery is not acceptable as a payment option.

3.2 Product Prices
All prices include VAT 24%.

3.3 Return Policy
Return of an order or part of an order is only acceptable in case our e-shop has shipped the wrong product.

3.4 Product warranty
The product warranty is provided by the manufacturer.

3.5 Refund
Only if our e-shop is unable to execute the order.

3.6 Contact Store
A customer may communicate with KG Guitars’ e-shop using the contact details that appear on the Contact Us page.

3.7 Complaints, Customer Complaints
If the customer finds that the given information about the identity of our KG Guitars e-shop is incomplete, or description of the essential characteristics of products and services, billing and payment methods are incomplete, misleading or false, can communicate with our e-mail address:

3.8 Jurisdiction and Applicable Law
Any dispute, disagreement or claim arising from the operation of the KG Guitars e-shop will be governed by Greek law and responsible for solving them will be the Courts of Thessaloniki.

3.9 Acceptance of Terms
The customer agrees that he unconditionally accepts the above terms and agrees to place his orders according to these terms.